Ambassador Hotel

Good

Great anniversary weekend

Fantastic location - would be hard to beat. Huge, comfortable room - would be nice if there were coffee making facilities in the room

Nice hotel in good location BUT in the middle of a major construction zone as of Sept 2019. According to front desk construction to continue another three (3) years. Rooms facing front of hotel look out over construction with several pile drivers and assorted heavy equipment that start in early am and continue all day. Very noisy!!

This was an appalling experience of hospitality management delivered by the management and staff at this hotel. On our first morning ( 12th August) I asked to speak with the manager. She did not give me her name. She was unfriendly and adversarial. We posed the following to her: There had been no prior warning that the hotel was besieged by construction work, making it impossible to arrive by car (the plaza was full of heavy plant and excavations). When we arrived, the staff were disinterested. We had driven 6 hours and were hot and tired. They offered us no refreshment or help with luggage. In June I called the hotel to confirm parking. A man confirmed at 15 euro per night. The manager and staff denied this to be possible. At check in on 11th I was offered parking at 40 euros per night with the hotel’s “partner” or the Vienna museum car park 10 mins walk away. I took the latter. Check-in to arrival in room took 2 hours. Elsewhere hotel check-in is a matter of minutes, with or without the parking issue. Serious problems at this hotel. The massive construction works outside may/may not be contributing to staff focus and morale.