Extended Stay America - Houston - I-10 West - CityCentre

There were problems with this hotel from the minute that we checked in. The person working the counter took forever to check us all in. I believe I waited over an hour while three other people were in front of me. Be evacuated for a hurricane so I thought they would show a little compassion but that was not the case whenever we asked if we could get a late check-out by 2 hours or so and they said that their system would not allow it. They wouldn't do anything to assist and told me that I'd have to wait for the manager to return on Monday. The hotel does charge a fee of $25 per night per room if you have a pet and they will not negotiate this with you. They also often require that you booked two nights at one time otherwise you won't be able to stay there. They need to really work out their issues with their system. If a hotel can't tell a computer what to do then there is a problem. I will never stay here again

rude night desk clerk, just plan rude and would not listen when guest services called about my compliant

The bed wasnt cleaned properly there was a weird tool under the sheets room had an awkward smell night staff was rude and not wearing a mask

It depends on the room you get. Last week was good, had a countertop in the bathroom and everything worked and was comfortable. The last trip the room was not as clean, condition was old and rundown and the TV didn’t work.

The hotel clerk at night zeya maaybe was his name a mature indian gentlemen was more than helpful to me and making my experience the perfect i will be returing soon

Wonderful weather.

I would atleast like half of my refund back because I waited literally for hours just to get checked in the credit card machine was down and i never received my utensils to cook like pots and pans no nothing before the staff member had left before the night ended! Very unsatisfied

My stay was awesome, I can always recommend this place

I made a reservation and when I got there to check in they said they couldn’t take me until the next business day

The front desk clerk seemed bothered and not welcoming at all. The rooms are very dated and there was a strange smell in the room.