2/10 - Insatisfatório
30 de jan. de 2026
When we arrived at the hotel, I was told that they were overbooked, and that they had moved up to their sister hotel next door ... I was not happy, but flying out of PHX in the AM, so we moved on. We were given a room at that hotel, with one queen bed. They told me that this room was comparable to the room I had booked, which was two queens, as the couch folded out. My husband and I are 60 year olds - we don't sleep on fold out couches, that's why I hadn't booked that type of room. We were finally moved to a room with a king bed. It also happened to be a pet friendly room, that made us both itch all night ... The quality of the hotel was not what I had expected there. I had wanted the SpringHill Suites for a reason. I was very disappointed that I was not given the opportunity to stay there and rate that hotel. This experience is not what I expect when I book a hotel though Hotels.com.
Kim
Kim, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
