SpringHill Suites Scottsdale North

The hotel was nasty first got a room air conditioner sounded like a freight train no one there to fix so we had to move to another room. Second room had nasty hair all over the toilet and live bugs crawling across the floor. Would have picked up and went to a different hotel had been driving for 12 hours was dead tired so we stayed. Beautiful area but would definitely not recommend this hotel. Complained to Hotels.com they where supposed to get back to me in 72 hours never did!!!!

Hotel was nice. Had to pay for parking which we've never had to do. Girl at the desk seems put out and rude. Don't remember her name but we were there January 8th-12th 2021 Other than that the hotel itself was clean and comfortable

Me my husband was very happy with are services.the staff was very kind try to help us in anyway.the room was clean comfortable.

Great stay ! Will come back !

Love this resort!! the staff was friendly and helpful. The room. was beautiful and comfortable. I would definitely stay again.

With any hotel, there are pros and cons. Pros: comfortable beds, nice staff, good size suite, loved the mini fridge, good shower pressure and temperature Cons: loud air conditioning, alarm clock went off from previous travelers setting the alarm, other room had an alarm going off for 10 minutes and was easily heard, some hair in the bathroom, limited breakfast options (which makes sense bc of Covid but still could’ve been a bit more diverse), paying for parking that did not include security or special parking spots, a lot of street traffic, housekeeping tried to come in twice while we were sleeping ... Overall, the stay was nice. I understand there are some things the hotel can’t control, but it felt a bit sloppy and not cohesive. I would stay here again but with the expectation that there would be little sleep and to bring my own Clorox wipes to wipe down high touch surfaces. It was a bit disturbing to be woken up by housekeeping twice while still early in the morning. If not for the deadbolt on the door, housekeeping would’ve walked into our room. It was a nice stay, but I do not believe I would have paid the full price that I did because the hotel was not worthy of that price.

I chose this property for its higher standard then most hotel chains. I was also thinking that paying a little more to be closer to my needed location for a Dr. visit would be worth it. I can for sure say I will take it of my list of “good choices”. Could have been worse for sure. Started with a parking fee that wasn’t listed as mandatory or listed on Hotels.com. Instead it was a copied 5x7 plain sheet of paper stating that Scottsadale now charges 7.00 parking fee due to Covid. Room at 1st sight was pleasant. Photos will show my displeasure. The bathroom was the main issue with not being entirely clean. Shower curtain with a stain of red. (I’m sure lipstick or nail polish) Light fixture not properly fitted, shower head ring plate hanging and pipe cap exposed under the sink. Hair on the floor and around the tub. The bed was vey noisy while just trying to sit on it while relaxing. Bed and bedding it’s self was extremely comfortable. Lots of extra towels left in the counter in the bathroom. Not sure it was on purpose. It has become more and more common that if booked on hotels.com the rooms provided are either not clean or have an issue. It was very conveniently located to Dr.s, food airport and shopping.

There was a charge for parking that was not made apparent. Based on location, no need for this charge.

The room had urine on the toliet Trash was stacked up by the elevator door

The shower floor was so slippery i had put a towel on the floor. There was also a bunch of disgusting black hair on the floor of the shower