This is a place that is owned completely by the government of Egypt and is being run, one way or another, by the Egyptian Army even though they keep on denying this fact. Once you reach the gate, you will be immediately faced with military style management and treatment. The check in process was a nightmare and lasted 150 minutes! (yes 2 hours and half to check in)
1. they force you to prepay the parking or you will not be allowed in with your car.
2. they attempted to bill me again for the entire prepaid stay.
3. they give you the cheaper rooms to upgrade favored guests or those with contacts. I booked a sea view room, got a garden / water tank view, complained to front desk no response, complained to expedia which threatened sending me to some other hotel ->solved
4. staff especially Mr. Ishac at the reception is extremely rude, disrespectful and probably has no hotel experience.
5. the food is not 5 star hotel quality food but rather hostel / officers club quality.
6. they make you sign a sheet of paper that they are not responsible for your stuff if lost or stolen.
7. house keeping is very poor, don't respond timely, and mediocre at best.
8. they lie about covid precautions, they don't keep rooms empty for 48 hours between occupants,