The Westin Galleria Houston

Staff rude.

Service was impeccable all throughout the hotel. The rooms were clean & very comfortable.

The Westin Galleria does NOT care about its disabled guests!! I can not express how disappointed we are in The Westin Galleria Hotel, I have stayed in 15 Westin Hotels over the years (I just counted) and this one is last on the list! My girlfriend is disabled and confound to a wheel chair and I myself have a hearing disability, she loves being in a pool and the only ones she can get in are usually at hotels because they all have the lift. The weather last weekend was unseasonable warm and we decided to hit a hotel and have a nice weekend together. We chose The Westin Galleria because we have stayed in its sister property The Westin Oaks which is also within the mall. We chose this one, even tho it was 10% more expensive, just to mix it up and bit and that its actually closer to Nordstroms and Macys in the mall where she wanted to take in some early Christmas shopping. This should have been a great stay. I had even called the day before and specifically asked if the pool was heated..I was told "yes it was". We packed up including all our pool stuff and went over to the hotel. We wanted to self park and not pay the absorbent overnight/valet fee they charged. Heres where it all began, the self parking is horrible even if someone wasnt disabled, totally unlike the other Westin in the mall. That was ok, we dealt with that, no huge deal, just wanted to let people know the parking sucks. We got our room and as she got dressed for an afternoon at the pool I went down to make sure

Only complaint is the breakfast options are lacking. Daily Grill was horrible and had no hot drinks other than stale old coffee. Other than this Hotel itself was great.

Great time school shopping