I booked this hotel about a month in advance and even called the property beforehand to confirm that the accessible room I reserved would be available. I specifically needed a handicap-accessible roll-in shower with a handheld shower head so I could safely bathe my young daughter. I also requested a crib.
When I arrived, they did not have the room I had reserved. The employee working the front desk seemed to have little knowledge of the property and couldn't even tell me where the cribs were kept. After waiting until around 1:00 a.m., a crib was finally brought to our room. By then, my daughter was overtired and barely slept, making for a miserable night.
The kitchenette was also unacceptable. Two of the bowls were still caked with what appeared to be dried chocolate or food residue, showing they hadn't been properly cleaned. Even worse, there was a significant amount of white powder residue inside the ice bucket. (and it was NOT flour) Finding illegal drugs in a room occupied by families is completely inexcusable and raises serious concerns about the hotel's cleaning standards and guest safety.
This experience was incredibly disappointing and far below what I expected