The location of the place is excellent, and the rooms are quite comfortable. However, the management seems more focused on finding ways to charge extra than on providing good service. They try to present themselves as a high-end hotel, but their attitude toward guests leaves much to be desired.
Our group consisted of 12 family members, and we had booked 3 rooms. Due to a flight delay, we arrived later than expected. We notified them in advance, but they showed no flexibility and charged us an additional $40 per room just because of the late check-in.
When it came time to check out, we mentioned we would be about 15 minutes late, and once again, they imposed another extra fee. Despite explaining our situation and asking for some understanding, they were completely indifferent, even though we had already spent a significant amount on our stay.
It’s a shame that such an attractive place is managed so poorly. Because of the lack of consideration and professionalism, I would not recommend this place to anyone. If we visit the area again, we will definitely choose another accommodation.