Staff needs a little fix , we arrive at entrance first contact at the road was amazing and helpful, then walked in went to the Grand counter instead of Premier, the two counter separated by a large sliding door which block all noises from the very busy entrance, which connect directly to Haneda Terminal 3, so practical, although the young kid at the counter was a complete little di..k, he was rude until he realized we were checking at the Premier for two nights with breakfast with full access to Onsen and facilities, he apologized, if he had not I was about to check him out I was tired and not interested in his lack of professionalism, I was polite and so was my wife, but I hadn't shaved that only day , whatever, the Premier side was completely the opposite, until the next day breakfast time, food was great and very fancy, but the coffee and the Lady running the show, she was probably the mother of the little di..k at Grand counter, no offense to his real mother, she was acting condescending and looking at my tattoos, I only have two that show and not offensive at all, other than that, this place is nothing short AMAZING! The onsen spa gym area must be visited I insist!