For starters the staff was horrible, the hotel was a hot mess. As soon as we arrived i was informed they charged my card for half the cost since they were gonna be busy they wanted to make sure they secured my room!!! That was a horrible thing to do. Then the rude staff Itzel said the pool was broken, not working when I told her that was part of the reason I booked there she said, do you want the room or not? So rude. I wanted to leave but had no other hotel so I don’t want to risk it. After that the room was not as pictured, the room phones were not working so every time I needed something I had to go down to ask and they were so rude. The QR code on the mirror didn’t work. TheTV was horrible, outdated, channels don’t work, WIFi didn’t work, they dias the kitchen was open until 10 pm and it was a lie, they had us go know on the kitchen door and the rude man said he had no service and went to told the front staff off. Then told ng husband why he complained!! Omg it was a horrible experience! Never again staying there or at any hotel with your name.