The condition of the hotel on the website when booking I found very deceiving. It was definitely not what I expected when our family arrived. There were people hanging out outside. We got inside and people were outside of their rooms very trashy atmosphere. When we got into the room it was nasty smelling, very hot, torn carpet, dirty tub with hairs in it, exposed wall outlet completely uncovered, torn up and non working smoke detector. We awoke in the morning to vulgar rap music.
My family came to see the Cubs game and that was the best part of our experience over the whole weekend. We wanted a nice comfortable, clean and relaxing place to stay for the weekend and this experience was non of the above. There was what appeared to be a 12 yr old boy that popped up on the kiosk when we were checking out. There was no one available to ask for anything or get help with anything. I am sorry but dissatisfied doesn’t cover it. I will not be booking a hotel with the name Best Western in the future and we have a trip booked for Florida this month. I wish at the very least we were able to get reimbursed our room fees as this was the worst hotel experience I have ever endured and we did it as a family. That makes matters so much worse. I hope you fix these issues for future tenants. I have pictures of you want them as well!