The room was in terrible condition. The carpet was so grimy that I had to wear shoes inside to keep my feet from getting dirty. The sink barely functioned and the water temperature in the shower was impossible to control. My friend was in the room next door, and his room was recently renovated. It had the same issue with the water in the shower, but otherwise was fine. I asked the desk clerk if they were in the process of renovating the hotel and he told me that there were renovating one room at a time very slowly and he didn't know which rooms were renovated.
The worst part was the very disagreeable young woman in the office. When I tried to extend my stay, she was unhelpful and uncooperative. When I became impatient at 3:00 in the afternoon when she told me that there were no rooms ready, despite the fact that it was mid-week and there were only about 5 cars in the entire parking lot, she became extremely defensive and threatened to call the police if I didn't leave. I went next door to the Motel 6 where I got a cleaner, more functional room for less than half what they were asking at Caliente Tropics.
We have stayed at Caliente Tropics several times, and I was here this time with 4 other couples, so you would expect better customer service. I have dealt with others at the front desk who were very professional, but this young woman, who refused to tell me her first name, has no business in any job that requires customer service skills. None of us will be back.