The Phoenician, a Luxury Collection Resort, Scottsdale

Overall the hotel is nice, good location, rooms are large and comfortable. Only negative is the price, a little high.

The Employees were great.Especially Brian at the Bar in the Golf Club. The room was not what I paid for. The steak at J&R steakhouse was lackluster at best. Pillows were flat. The bed was tilled down. It felt like my head was in a hole The phone by the bed did not work. Checking out they said they would give me a 200 dollar credit. Never seen it. WAY overpriced.

For the price, the room was disappointing because it had no sofa. But the level of service throughout the resort was second to none. The helpfulness and welcoming spirit of the staff was tops.

Amazing resort set right next to the mountain. They have a beautiful cactus garden that is so pretty!

Paying $3K for our short 4night stay, was NOT worth it. The room was mediocre looked like any other Marriot room. The outdoor furniture was completely stained and gross, we asked for towels to put over the furniture. The pool view we asked for was of the courtyard no pool. The room wasn’t restocked with shampoos or fresh bedroom linens daily. The front desk was not helpful or welcoming, she barely gave any information and a key. We weren’t aware of where to go eat after check in, we had about 30min -1 hr before the dinning opened. The hotel grounds were large but we didn’t know we had to reserve any outdoor activities. The spa was completely booked upon arrival, we had to call and find this out after going to our room, front desk didn’t help us book anything. We noted it was an anniversary trip, nothing special done. Overall very disappointing. Because this was an easy flight in, we hoped for 5Star accommodations and service for the price. We will stay else where when we travel to AZ.

The Phoenician was awesome! Great rooms, great food and great golf. I will go back.

We had an amazing and relaxing stay. The room was beautiful and the property’s landscaping is immaculate. The golf course was in incredible condition. Would definitely stay here again.

Beautiful hotel and property. Enjoyed every aspect of our stay. Valet guys constantly on the ball. Good food at all restaurants. Will definitely be back.

I had asked for a Diet coke and some munchies to take back to my room. At 5pm the store closed and nowhere else to get anything from, except a glass of soda from the bar. I wanted it for later. So I drove off-site to a circle K to get basic snack items. Then I had a business dinner, the bar closed at 9 or 9:30pm I believe and we had no access to anything. Very disappointing. So again, we went off site.

Asked for turn down service and after two hours I had to ask again. All dining and room service close too early.