The Phoenician, a Luxury Collection Resort, Scottsdale

Great

My wife and I ended up in a ground floor handicap room as an "upgrade" to our $500/night Superior room. While we could live with the handicap changes, the noise, particularly in the evenings, was annoying and certainly not in keeping with a 5-star rated hotel. The room was nicely furnished but again in the context of it's 5-star billing, it was underwhelming. Pool experience was good, we enjoyed the poolside lunch menu which is different than other resorts. Valet parking was efficient. We had dinner at the steakhouse, which was pricey but very good. Masks were worn throughout the property and the property was Covid-friendly. Not certain we would stay again......we've had equal or better experiences at resort properties in and around Scottsdale.

Very nice place to stay. Would recommend it to anybody

Loved the stay with room overlooking the pool. The hotel is in great shape with renovations not long ago. Had great food and service. The yoga walk activity was interesting seeing the beautiful gardens. Golfing experience was impeccable. We have all decided The Phoenician is a hotel we have to return to when visiting Scottsdale again

Overall the hotel is nice, good location, rooms are large and comfortable. Only negative is the price, a little high.

The Employees were great.Especially Brian at the Bar in the Golf Club. The room was not what I paid for. The steak at J&R steakhouse was lackluster at best. Pillows were flat. The bed was tilled down. It felt like my head was in a hole The phone by the bed did not work. Checking out they said they would give me a 200 dollar credit. Never seen it. WAY overpriced.

Loved the walking paths, especially the cactus walk. The adult pool was unique and welcomed. My spa treatment was extraordinary. The food in Cotton and Modry was always excellent ass was the staff and waiter Louis. Though the hotel is big, the room was quiet.

For the price, the room was disappointing because it had no sofa. But the level of service throughout the resort was second to none. The helpfulness and welcoming spirit of the staff was tops.

Amazing resort set right next to the mountain. They have a beautiful cactus garden that is so pretty!

Paying $3K for our short 4night stay, was NOT worth it. The room was mediocre looked like any other Marriot room. The outdoor furniture was completely stained and gross, we asked for towels to put over the furniture. The pool view we asked for was of the courtyard no pool. The room wasn’t restocked with shampoos or fresh bedroom linens daily. The front desk was not helpful or welcoming, she barely gave any information and a key. We weren’t aware of where to go eat after check in, we had about 30min -1 hr before the dinning opened. The hotel grounds were large but we didn’t know we had to reserve any outdoor activities. The spa was completely booked upon arrival, we had to call and find this out after going to our room, front desk didn’t help us book anything. We noted it was an anniversary trip, nothing special done. Overall very disappointing. Because this was an easy flight in, we hoped for 5Star accommodations and service for the price. We will stay else where when we travel to AZ.