Malibu Beach Inn Extremely Disappointing for the Price
For the premium rates that Malibu Beach Inn charges, attention to detail should be a top priority — but unfortunately, that was not my experience. When I checked into my room, there was no soap in the bathroom. I asked the staff to bring some, and reported a slow draining / clogged shower stall, then left for dinner assuming it would be taken care of. Not only was it missing that night, but the next day I discovered they still hadn’t refilled the body wash container either. I ended up having to shower with shampoo, which is unacceptable at any hotel, let alone one at this price point.
The shower stall was also clogged, causing extremely slow drainage, so I was forced to stand in 2 to 3 inches of water every time I showered. Another basic issue that should never occur at a hotel of this caliber.
On top of that, the room was not clean, and while the staff is very good at saying the right things, there was zero follow-through. They overpromise and consistently underperform.
For the cost of a stay here, you should expect far better service and basic attention to detail. Do not stay at this hotel it is absolutely not worth the price.
Beware of your safety also. On more than one night I looked out the window and there was a weird stranger on the beach steps away from the hotel who looked dangerous.