Hotel Grand Chancellor Melbourne

Wouldnt give me a refund or credit for my room despite the grand prix being canceled an melbourne essentially being shutdown

When booking on Hotels.com website I made sure I was booking a room with a double AND single bed. We travelled with our 15 yo daughter. The first room we were allocated was little more than a closet and had no extra bed. Not good enough! We returned to reception and was given another room, slightly larger, and a trundle bed was installed. That ensured that what space there initially was disappeared. Cattle are treated better. To cap matters off, the elevated shower was inadequately drained and consequently the entire bathroom nearly drowned.

The service was excellent but the accommodation is old and worn. One of the lifts was out of order, the bathroom door didn’t work properly, the bathroom products were mismatched, the rooms and corridors were pokey.

Service was great from staff at check in and check out. However room particularly tired, bathroom grubby, shower only had two settings - ice cold and scalding hot. Very noisy, even on 17th floor, could hear lots of traffic and local construction noise. No power near bedroom mirror or close to the bed. Only one lift in operation, so getting down to ground level took a long time with a suitcase.

we had a lovely surprise with a room upgrade and complimentary bottle of wine for our 10th stay with the hotel. Thank you!

I gave my daughter my free night paid a little extra and she was horrified. It was very very dusty bed was two single bought together but with a big lump in the middle she was unlucky as she didn’t have money to go and stay anywhere else. She said even the couch was full of dust. This is disgusting. Photos were not of her room. I want compensation for this or will take it further to the newspapers We live in Australia this is disgusting.

Great location! Within walking distances to so many restaurants and bars.

Great location, great rooms, awesome service and amazing breakfast!!

Clean and comfortable room with friendly staff. The 2 for 1 hot breakfast was great value.

Location is the best. Pool was very nice, clean and warm. Really liked how helpful the staff was. Things that wasn´t so great is like the hotel looks tired(hallway n stuff) our bathroom the water did not go down, then we looked and it wasn´t cleaned, hairdryer was broken, small things but definately can be fixed and improved.