I recently stayed at the Hollywood Casino Hotel and wanted to share some feedback about my experience. When my secretary booked two nights for me, I was pleased with the choice, but I was surprised upon check-in to see, in addition to the standard $50 incidental charge, a $13-per-day “amenity fee.”
When I asked the front desk what this covered, I was told it included parking. I was quite surprised by this, as the parking garage is not connected to the hotel, and I had to park in the front lot and climb about twenty stairs to reach the main level. It was the longest walk from parking to a room that I’ve experienced at any hotel.
Another listed amenity was cable television, but the channels were very basic and lacked a guide. On a positive note, the bed, pillows, air quality, and water pressure were excellent. However, the cold-water faucet was difficult to turn on and off, and the shampoo and body wash dispensers were empty. I did appreciate that the bed linens and pillowcases were clearly fresh and replaced between guests.
The bar service was excellent—the drinks were well made, and the staff was very friendly. Overall, the team members were pleasant and professional. If not for the questionable amenity fee, I would have been satisfied with my stay.
My company will soon be developing a major project in St. Charles, and I had considered recommending your property for our investors and contractors. However, this experience makes me think I should explore other nearby option