We’ve stayed at this hotel 3 times over the last few years. Our first stay was great, a lovely room with a lakeside view. Our sleep was disturbed when we stayed December 2023 as another guest locked themselves outside of their room smoking on the balcony and closed the door too far. We let the hotel know, and didn’t hold this against them as this was a guest who made a mistake. We returned in December 2024, on our usual trip around the Netherlands. They had moved to a new booking system, which caused our booking to be overlooked, it was for three people as we had a friend travelling with us this year. We spent best part of half an hour at the check in desk, they had our old cancelled booking with Expedia, checking that we had already paid, working out if where our friend would stay as there wasn’t a bed set up (she ended up in another room) to then be given Car Park facing rooms, not lakeside as booked. These rooms face onto Westfields car park, which has no parking restrictions or time limits. The car park hosts groups of men into the early hours who are out there shouting, laughing, and making as much noise as possible with their cars, horns/racing. We were unable to sleep until gone 2am both nights when these men finally left. These are not young men, but grown men around their 40’s. We raised a complaint with the hotel, and they did not acknowledge or respond. The Westfield centre is fantastic, but it’s so easy to get to Den Haag, we will stay there instead this December
