2/10 - Insatisfatório
2 de mai. de 2025
Disapointing
My check-in at the hotel gave me a feeling that I was at a decent hotel - my experience there was less than expected. The room started off as good and the free breakfast was decent - but not having my room cleaned for 2 days was not acceptable. I was told - Nothing could be done the first day this happened and I was given towels and told this would be resolved! the following day after leaving for the day and returning to my room - I once again found that my room had Not been Cleaned. I went to the front desk and was told that my room should have been cleaned but the cleaning staff had already left and there was nothing that could be done. I informed the front desk on my Extreme Disappointment and that this NEEDED TO BE RESOLVED - She phoned the manager and 2 hours later my room had been serviced. I had also asked why the smoke detector was covered in plastic and I was told it shouldn't be and nothing was done about it. I had also asked when the elevator would be fixed for the second floor and received no answer.
James
James, viagem em família de 3 diárias
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