4/10 - Razoável
30 de mar. de 2026
We arrived at the facility at 4pm even though check-itime was 3pm. When it was my turn at desk i was told that my room was not available when asked when it would be ready he replied I dont know and told me to get out the line. We sat in lobby about 30 minutes before being let know room was ready. When we get to room bathtub was filthy and had rust in it. Went back down to let Patrick know and if we could be placed in another room. He stated there were no more rooms available and that he would srnd housekeeper back to room. I asked to speak with manager and he said ok. We sat in lobby an addiitional 20 minutes and i proceeded to go back to desk to ask if the manager would be there soon. He then stated oh oh im sorry I'll get her now. He then said i could go look at another room and im looking dumbfounded because he had just prior told me there were no rooms available. Ice machine on 2nd floor where we we placed didnt work and wasnt aware that the rooms did not have a microwave so we had to go to first floor and stand in line to heat food. Also people were being told elevator on other was not in service and they had to carry their luggage up the stairs. No apologies were given and Mr Patrick never had an answer or solution for anything just shrugged his shoulders like I cant help you. I never got to speak with manager at all. I have never experienced this kind of service.
Anquinette
Anquinette, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
