During my stay, the hotel staff, particularly the bartenders, were super helpful and friendly. However, my room was quite loud, not due to any fault of the hotel, but rather because of kids running around and people talking loudly in the hallways, combined with slamming doors that would wake me up. At check-out, the experience was somewhat impersonal, as the staff simply said "you're all set" without asking about my stay or gathering any feedback. She was very unfriendly, and had no customer service skills. Probably won’t stay here again .