2/10 - Insatisfatório
6 de mai. de 2026
Terrible experience. When we first arrived to the room, you could smell marijuana inside the room. Our room had a balcony that overlooked the pool area. As soon as you opened the balcony door you were hit with an overwhelming smell of marijuana. I had children with me that couldn’t use the pool due to the overwhelming smell of marijuana. The beds were also horrible. They were like sleeping on a piece of plywood. We checked out a day early due to this. I asked for a refund on the night we didn’t use, only to be told this had to be done through hotels.com. Hotels.com tried to reach to the hotel property several times only to be told they had to contact the manager during certain times. To my knowledge they could never reach the manager. When I first contacted hotels.com about the refund of the night we didn’t use, they advised me the hotel property said I wasn’t checked out. I checked out with the front desk clerk before I left. I called the hotel property asking if they had me checked out. They said no. I told them I checked out at the front desk and needed to be checked out. The girl on the phone was rude and said yeah we’ll do that. I would never recommend this hotel to anyone.
Chris
Chris, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com