My room was excellent overall, but it did not seem to have been vacuumed before my arrival or during my stay, and the rug was stained. The air conditioning really struggled to keep up with the daytime heat, and it was only May, so I can't imagine what it will be like in the peak of summer. I also received an intrusive visit from maintenance while I was in the room getting ready, which I did not appreciate. The rooftop pool and deck were lovely, but I had to request that the towels be restocked, and they only restocked about 5 towels, despite there being 20 people at the pool. Those were gone immediately and did not get restocked again that day. I wish there had been food and drinks available throughout the day, but the options were very limited after breakfast, and the bar was not open every evening. There were mechanical problems with one of the two elevators that I found extremely frustrating. Sometimes it worked, sometimes it didn't. I reported this to the front desk, but there did not appear to be any maintenance work on the elevator during my stay. Instead, they closed it off for two days, which made it impossible to get off my floor, because every time the elevator stopped on the way down, it was already full. All the staircases were marked as emergency only, so I was frequently delayed and felt trapped. The bed in my room was comfortable, and the TV and bathroom were HUGE. The staff was very nice, but they were clearly understaffed.
