I would strongly advise against staying here if safety, convenience, privacy, and access to basic amenities are important to you.
From the moment we arrived, our experience was frustrating and disappointing. The west entrance, which was supposed to be secured by a key card, was completely broken. Despite our efforts to close it multiple times, the door remained wide open every time we passed—rendering the key card system useless. Even staff members left it propped open. This blatant disregard for guest safety was extremely concerning.
One of the main reasons we chose this hotel was for the advertised shuttle service to Disneyland. What they don’t tell you is that it runs through ART (Anaheim Resort Transportation), which can take 45 minutes to over an hour to get to or from the park—a destination that's less than 10 minutes away by car. After one frustrating experience, we were forced to rely on Uber for the rest of our trip. This completely undermined the convenience we were promised and added unnecessary stress to our stay.
Privacy was another major issue. We paid extra for a late checkout so we could rest before a long drive. Despite this, housekeeping tried to enter our room twice—once at 9:30 AM (waking us up), and again while we were changing. If we hadn’t used the security latch, they would have walked right in. We did not request room service and paid for extra time specifically to be left alone. This was a blatant disregard for our privacy and completely unacceptable