We enjoyed the stay. Nice family- friendly environment. Breastfast buffet was enjoyable. We also went to SeaWorld during our stay. Negatives were we booked two rooms for 8 people and stipulated all the childrens ages (9, 7, 4, 2 & 1) only to not receive a conjoined room. It split the family up and meant carrying sleeping children between rooms.
Before entering Sea World, I asked reception if we could please borrow some towels for the kids. Reception said to ask Concierge. At concierge, the staff member said other than paid experiences, there are no water areas at Sea World that would require towels. Then he added there is a splash pad but said the kids "won't get too wet and definitely won't stay wet in this weather". I listened to him .. then later heavily regretted this decision. The splash pad absolutely saturates the kids and so does the pirate ship ride when you first enter the park from the resort. Yes, it was a warm day but it was windy and it is not comfy to sit in wet togs for hours.
Also on arrival, I asked to pay for 1pm check-out, the staff member asked if she could use the card on file to charge for that, to which I said yes. The next day, at 11am, my phone rung 3 times back to back in 5mins, while we were watching the dolphin show. It was Sea World Resort ringing to ask if we were coming to check out. The staff from the day before did not process the late check out or leave any notes on file.