Embassy Suites Houston-Near The Galleria

The experience started out pretty good for the first 2 hours. But i was without lights and water and true enough it was an issue in the area but it seems as if there was no compensation for the discomfort. I left after a few hours since there was no change. I was told that i shouldn't have a problem getting a full refund but i have yet to see that amount return back to my card. Looks as if they even charged the 2 night stay. I'm very disappointed and waiting for answers. I have placed family there when they were in town and I'm glad that this wasn't their experience. The idea that the generator they have is just for there computers and phones didnt soothe the blow.

Embassy Suites usually means a certain level but this Hotel well below the standard.

The hotel was nice. I expected a little more quiet as there were some rambunctious guests (children and some roudy adults). I was also disappointed that there was not a hot breakfast. I understand that a pandemic is going on, but the website indicate this. Although the deadbolt worked, the additional lock was broken on the door. I would give this a C for my stay.

When we arrived it was welcoming at first but once we got to the room we started to unpack and put water in the fridge and I noticed roaches in the fridge. I call the front desk he sends maintenance to come clean the fridge. That was not going to make it okay for mentally. I called to ask did he have any other rooms he said they are booked to capacity but said I could move you to a room that was meant for someone else. I told him I would appreciate it because I wouldn’t be able to sleep just knowing I seen roaches. We get to the new room fridge wasn’t working but I was too ready to attend my event. The whole time we getting ready kids running around playing and not having any supervision or any one reminding them about the Covid limits on the elevators. Barely anyone coming or going wearing masks.

Front desk staff was not the friendliest. Lobby is semi clean. The swan enclosure is filthy and smells. The room was old and dirty. Door handle to the bathroom was falling off. Toilet in the bathroom was dirty and didn’t fill with water unless you took the top Off and giggled the inside of the toilet tank. Also was not made aware that parking was not free. It was $27 a night.

Shower is not working properly, flush is no working properly, living room tv not working.

The biggest problem was the roaches in the room and also the beds were not the ones shown on the pictures.

The stay went well. I was surprised they charge $25.00 a night for parking. But didn’t give any type of parking stickers or anything to show our vehicle was paid to park there.

The hotel itself is in ok state. The area used to be a great area. My vehicle was broken into while there. The front desk did not notify me when they knew because front desk agent didnt get vehicle info like they normally do.