Embassy Suites Houston-Near The Galleria

General Manager was very helpful

Not happy at all..found blood on sheets we had to sleep on the couch.

Great location and amenities!!

The location is great— lots of restaurants and shopping within walking distance. The beds were comfy. We liked that there was a desk that could double as a table in the room. But, the condition of the hotel was off-putting. Our shower had mildew buildup on it. The bathroom door was painted but there was pain all over the handle, which also did not lock. The carpet was old and pulled up in places. The return air vent was falling off. We had a live cockroach in our fridge— and when we called to complain about it, instead of a response like “I’m so sorry!” They responded with “oh, ok” and proceeded to ask if we wanted housekeeping to come. In the pool area, there were large tiles missing from the ceiling with exposed wires and garbage left on the tables for both days we were there— and no towels. There were fire ants lining the hot tub. When we went for breakfast, we poured chocolate milk for our boys— and they both thought it smelled weird. It was sour and expired. We stayed two nights and when we returned after our days activities, our room was not cleaned. We were disappointed and will not ever be staying there Again or recommending this property. They did give us free parking which was a very kind and appreciated gesture, but we expect way more out of a hotel.

It serves a purpose for a family of 5 People nice Breakfast buffet nice Place needs to be upgraded but many do when used by many Convenient to large mall