6/10 - Bom
16 de dez. de 2025
I had a very disappointing experience at this hotel. The lobby staff did not answer the phone after 10pm—on multiple occasions I called over 20 times with no response. The first night, the heat in my room didn’t work. When I went to the lobby, the staff member was distracted on his phone and only then moved me to another room.
The second night was even worse. My neighbor was in the middle of a loud domestic dispute that went on until 2am. The phone in my new room didn’t work, so I had to call the lobby from my cell phone, but again no one answered. Even the toll-free reservation line tried twice to reach the front desk and couldn’t get through. I overheard the woman involved in the dispute say she was sleeping in her car.
Between broken room amenities, unresponsive staff, and serious safety concerns, this was one of the worst hotel stays I’ve ever experienced.
I always stay here when I visit my family in the area. I will choose another hotel in the area when i visit next year.
On a good note, breakfast options was good. Having coffee, tea and water complimentary 24 hours is a plus.
shorter readers) or keep it detailed (to fully document the issues)?
Tonya
Tonya, viagem em família de 2 diárias
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