La Quinta Inn & Suites by Wyndham El Paso East

We didn't get the upgraded rooms we paid for. We called ahead and also asked at check-in(this happened before at this hotel). The lady said yes both rooms are upgraded and got to the rooms they weren't, we called front desk she said they were sold out of the upgraded rooms but could move to a king bed room if we just needed the upgrades. My mother has trouble walking so we kept the rooms. She did apologize after that but she was asked and should've been honest at check in. You pay extra for upgrades so you should get the room you paid for. We paid when the room was booked and called ahead of checkin to tell them we would be checking in around 7 or 8pm. The toliets had urine around the seat and bathroom wasn't clean, the beds had hair and candy wrappers from a previous guest. You can hear everything in all the rooms around you. I'm not for sure but I think we had some wrestlers above us the entire night. This used to be a great hotel but not anymore.

Quiet although well located beside I-10. Only coffee for "breakfast" - considering they still advertise breakfast, they could at least provide packaged rolls like several other places I stayed this week. All in all, no complaints.

The place was a little dated, the bed was a little worn down which made it to soft. Location was our priority so it worked.

You really do get what you pay for. My husband and I needed a reasonably priced “ staycation” for Valentine’s Day weekend. We chose this place because of location and okay price. Check in service was fast and room was spacious and I liked that there was a ceiling fan( I like the white noise). The room smelled clean but the walls of the restroom were stained, especially behind the toilet :( Also the ceiling fan was dusty as well as the ceiling around it. Lastly all the knobs and light fixtures looked like they had been wiped down with a dirty rag, they were streaky with white residue. I always wipe down surfaces/ knobs in any hotel but these were pretty bad. Overall, we had a comfortable stay.

Dog friendly

The room was nice. What I found to be not celen was the shower and the ceiling fan. The shower had long hair in the drain, and the ceiling fan was dirty.

Staff is very rude, rooms are dirty and smelly, walls are so thin that you can heard what's going on in the next room. I do not recomend this place at all you can't rest becuase thereis too much noise.

No hot water in the morning when taking my morning shower. One towel was stained with yellow spots

Property is good but the room was not good there is no microwave and fridge in room. Room was not clean properly. Carpet was dirty.

I requested a room for 5 adults, the hotel site said the room was for 5 adults, one of family members had to sleep on the floor, beds were double (2) , no sofa or option for a fifth adult. The post on the website was false in regard to this .