My family and I stayed here for a volleyball tournament, and while I really wish I could say it was a great experience, the only redeeming part of our stay was the exceptional staff. Every staff member we encountered was professional, polite, and extremely helpful. Truly, if the hotel were being rated on staff alone, I’d give it 10 stars without hesitation. Hats off to them for doing their best in a difficult situation.
Unfortunately, the condition of the hotel itself left much to be desired. The room we stayed in had visible mold under the sink and on the wall above the beds, which is especially concerning for guests with allergies or respiratory issues. We felt compelled to thoroughly disinfect the room ourselves with Clorox wipes and Lysol spray, which is not something guests should have to do.
Worse yet, there was an infestation of flies both in and around the room. We discovered a hole in the window ledge and a large gap under the door, which allowed bugs to get in easily. Our first night was spent mostly killing flies rather than relaxing after a long day.
I really wanted to enjoy this stay, but the cleanliness and maintenance issues made it difficult. I would not recommend this hotel to anyone looking for a clean, comfortable room. However, I do want to emphasize again how outstanding the staff were—they were the bright spot in an otherwise disappointing stay.
