Room was clean. Balcony full of cigarette butts on the floor. Housekeeping could've easily picked them up. Furniture housing the refrigerator needs replacing. Fridge temp is off, no matter how much I adjusted it, it still froze my baby's formula. Breakfast was good. I mistakenly left my kids off the reservation so I had to call the front desk to update our breakfast tickets, her tone was very rude. Other than that all the rest of the staff was friendly. The lobby was beautifully decorated. The shared microwave by the elevators on our floor needs replacing. The plate wiggles and wobbles loudly the whole time it's spinning. The indoor pool is nice, but not clean. On the edges of the lower level pool, there were clumps of hair and dirty bandaids. Staff could easily periodically clean the edges of the pool or skim out people's hair, but instead they wait until the pool closes at midnight to clean up. Overall I'd give it a 3/5.