6/10 - Bom
13 de jun. de 2025
The man at the front desk was nice. Not overly friendly, but nice. The room looked ok at first but when we came back after eating dinner to go to bed, we discovered the shower was dirty and the sheets had clearly not been changed. There were crumbs and BLOOD on our sheets. When I called the front desk the lady answered and there was no- I’m sorry or anything. It was- you can change rooms or come get some new sheets. We were literally in our pajamas at this point so I asked if they could bring some clean sheets to us so we could get in bed as we were tired. She said well yeah we can but it could be 10 mins or it could be 30… you never know what could happen. REALLY. No Sign of giving a crap about the fact that there was literally BLOOD on our sheets. So my Husband put his clothes back on and went downstairs to get them and while he was gone another man came to bring more. Laughingly he said here ya go. Again… not one apology for the inconvenience. Probably won’t be staying again. And would not recommend due to the HORRIBLE customer service we received.




Kristal
Kristal, viagem de 1 diária
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