Phoenix was working the front desk during our stay, & he was great, along with the housekeeping staff. The dining area was very clean & organized, & we enjoyed eating breakfast there. As for the room, the double queen beds were super cozy & comfortable, & we slept like proverbial rocks! The other in-room amenities were also great: coffeemaker, microwave, & mini fridge. The room could definitely use some TLC. The carpeting needs to be either THOROUGHLY cleaned or completely changed out, & a fresh coat of paint on the walls & doors would do wonders. The bathtub needs to be replaced, but I used a workaround to avoid standing in the tub with my bare feet by placing an extra bath/body towel on the tub floor instead of wearing my flip-flops. The blackout curtain & drapes need to be replaced as well. It served our purpose for the 1-night we needed & was definitely cost-effective.