Every staff member that I came in contact with was great! They were friendly, VERY HELPFUL and attentive. They were not bothered by questions, or us needing things, and had wonderful dispositions. It's the perfect place to stay if you're going on a Carnival cruise from the port. You can walk to the ship if you like, or there is a service provided to take you and your bags over to the ship. The room was spacious, not all of them are.Our room was a stateroom facing the harbor, we could see Long Beach, the water, and the activity out on the water. It was wonderful. I loved having the port hole windows that opened. We left ours open all night! The room was clean. We called the front desk a few ties with questions, and they were friendly, prompt and knowledgeable. They brought us a fan! <3 !! 5 Stars! PS: You don't control the A/C or heat in your room. The buffet in the Promenade was full and fresh. It had plenty of options. The wait staff was wonderful! There was so much to see and do, but we were only there for 1 night. I loved all of the pictures and displays with the history of the ship. The model ships were FANTASTIC! There were lots of places for Photo Ops. Wonderful place, I would stay again. We did not take any of the tours, but LOTS of people on the ship did and they seemed to be enjoying themselves.