Animais de estimação são permitidos em SureStay by Best Western Charlotte Matthews?

Animais de estimação não são permitidos, mas animais de serviço são aceitos.

SureStay by Best Western Charlotte Matthews dispõe de estacionamento no local?

Sim, há estacionamento sem manobrista grátis.

Quais os horários de check-in e check-out em SureStay by Best Western Charlotte Matthews?

Horário de início do check-in: 15h. Horário de término do check-in: a qualquer momento. O check-in antecipado está disponível mediante uma taxa (sujeito à disponibilidade). Horário do check-out: 11h. Check-out expresso está disponível.

O que eu posso fazer em SureStay by Best Western Charlotte Matthews e nos arredores?

Divirta-se com atividades como ciclismo, trilhas para caminhada e passeios a cavalo, e pratique as suas tacadas no campo de golfe nos arredores. SureStay by Best Western Charlotte Matthews também tem uma academia aberta 24 horas.

Há banheiras de hidromassagem privadas nos quartos em SureStay by Best Western Charlotte Matthews?

Sim. Todos os quartos possuem uma banheira de imersão.

SureStay by Best Western Charlotte Matthews, Charlotte: Reservas a preços incríveis

2/10 - Insatisfatório

26 de fev. de 2025

Cena de filme de terror

O hotel é muito velho e não passa por nenhuma reforma há muito tempo, isso não seria o problema se as manutenções e a limpeza fossem boas. O quarto cheirava muito mal, é um problema comum pro inverno porém existem maneiras de combater isso mas aparentemente o hotel não está preocupado, os banheiros são nojentos e não é possível se sentir confortável usando-os, fiquei apenas uma noite e fi check-out, para receber estorno das noites não utilizadas precisei do apoio do Hoteis.com

Ronan, viagem em família de 4 diárias

Avaliação de hóspede verificada da Hoteis.com

6/10 - Bom

25 de jan. de 2026

Everything is okay with hotel.

Johnny, viagem de 3 diárias

Avaliação de hóspede verificada da Hoteis.com

4/10 - Razoável

9 de jan. de 2026

The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.

Rebecca, viagem em família de 1 diária

Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

29 de dez. de 2025

Room was spotless, GSR was welcoming

Kelli, viagem de negócios de 2 diárias

Avaliação de hóspede verificada da Hoteis.com

2/10 - Insatisfatório

8 de dez. de 2025

Rafael, viagem de 2 diárias

Avaliação de hóspede verificada da Hoteis.com

2/10 - Insatisfatório

28 de nov. de 2025

Bed bugs

Porsha, viagem de 1 diária

Avaliação de hóspede verificada da Hoteis.com

2/10 - Insatisfatório

4 de nov. de 2025

Good lord DO NOT STAY HERE. Our bath tub was full of mold and the hotel smelled like weed and cigarettes. Our tub would not drain so I tried to switch the room, got switched to a room that was DIRTY. The bed was not made and it looked like someone was staying there. They did not have another room so I got a refund. Never ever again.

Mallory, viagem romântica de 3 diárias

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

3 de nov. de 2025

I should've paid closer attention to the reviews of this hotel before booking my stay because it was truly so dirty and old. I do not recommend anyone stay at this hotel. I asked to have my room changed initially because the original room smelled like cigarettes and was in terrible condition, but the second room was exactly the same, not to mention the mold in the bathroom. It felt dirty, full of germs, and I just could not imagine myself sleeping or even showering in a room with those conditions. I left the moment I saw my room and quickly booked myself a different hotel.

Melanie, viagem de 2 diárias

Avaliação de hóspede verificada da Expedia

4/10 - Razoável

3 de nov. de 2025

There were not many eggs/meat to eat. No oatmeal or fresh fruit. The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.

Debbra, viagem de 1 diária

Avaliação de hóspede verificada da Hoteis.com

8/10 - Muito bom

31 de out. de 2025

Staff nowing were there are for directions

Gary, viagem em família de 1 diária

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

28 de out. de 2025

Tammy, viagem de 1 diária

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

27 de out. de 2025

I'm truly shocked they can advertise this property as 3 Stars. The exterior of the hotel is completely unbranded and bathed in an uninviting blue/grey color. The lobby was a nice surprise, but that was the extent of anything nice here. Our room had an odor to it, overlooked the dumpster, the walls were completely ruined, and the bathroom was quite dirty with hair and mildew on the shower wall. The smoke detector was chirping when we walked in, so we called maintenance who informed us he hopes nothing breaks in the hotel because he uses YouTube to fix everything. When I took a shower, the water went ice cold four times (assuming it was somehow connected to the toilet in a neighboring room), and the shower leaked through the bedsheet of a curtain and soaked the bathroom floor, including the clothes I had laid out to wear. The maintenance manager was quite nice (despite not being qualified for the position), but the property manager offered no response to our concerns. I am not a diva and wouldn't have complained about these items if the property was advertised correctly as a 1 or 2 Star hotel. But I cannot fathom how this can legally be listed as 3 Stars.

Paige, viagem de 2 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

27 de out. de 2025

It was a sticky stain on the floor. The door that leads to outside doesn't latch or lock so anyone can come in and out at any point in time.. The shower head is positioned to spray against the back wall which makes water get all over the floor as well as making it difficult to take a proper shower.. The people working there were really nice though. They're just trying to do their job and they can't help that the owner doesn't take better care of his facilities.. The door latch not functioning is an extreme safety hazard.

Michael, viagem em família de 1 diária

Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

24 de out. de 2025

Lesli, viagem de 2 diárias

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

24 de out. de 2025

Although the property is in the process of being upgraded, the room felt grimy and several items were damaged. I book a room with queen beds but they only had full beds. There was lots of noise in the hallway and the elevator felt as if it were going to crash. It showed it was inspected May 2025, but it seemed that repair was warranted. The stair were on the outside of the building with no keyed entry so anyone could walk in onto the floors and if you wanted to take the stairs rather than the elevator you walked outside.

Yolanda, viagem de negócios de 2 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

23 de out. de 2025

Jean Paul, viagem de 1 diária

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

23 de out. de 2025

James, viagem de 3 diárias

Avaliação de hóspede verificada da Expedia

4/10 - Razoável

16 de out. de 2025

Tamara, viagem de 1 diária

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

13 de out. de 2025

Convenient

Quincy, viagem de 2 diárias

Avaliação de hóspede verificada da Hoteis.com

4/10 - Razoável

11 de out. de 2025

I was very disappointed with this hotel. Within five minutes of checking in, I found a roach on the wall behind a picture frame. The room was not clean, and the ceiling had signs of a leak that was never properly fixed. The overall appearance was old, dirty, and unappealing. It felt nasty, and I didn’t feel comfortable staying there, so I left shortly after arriving. The only positive part of my experience was that the man at the front desk was very nice and professional. I would not recommend this hotel.

Britton, viagem romântica de 1 diária

Avaliação de hóspede verificada da Expedia

4/10 - Razoável

9 de out. de 2025

toilet was broken so couldn't flush, shower had mold clock was an hour slow

BERNARD, viagem de negócios de 1 diária

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

5 de out. de 2025

The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.

Roberta, viagem de 1 diária

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

2 de out. de 2025

Not as pictured. Really run down place. Old blood stains on my linens when I looked under the covers. Black stains on shower corners. Table lamp light "worked" but light bulb was literally hanging sideways. I locked my door when going to bed since I felt a bit unsafe, I woke up and my door was unlocked.. glad I had the safety lock up top in use too. Every time I would scan my card once to get into my room, I would have to go to front desk for them to re-register my card for it to work again. Mattress is rock hard and I'm not a picky sleeper. The 7.3 rating when I booked was incredible misleading.. but it explains why the place is so "affordable". I left after one day stay even though I paid for two nights. I didn't complain to front desk.. they have signs everywhere addressing some of these issues and plenty of other bad reviews to understand what needs to be fixed. They just don't care. Really nice front desk.. just terrible owners/management

Diana, viagem de negócios de 2 diárias

Avaliação de hóspede verificada da Expedia

4/10 - Razoável

1 de out. de 2025

Maggie, viagem de 1 diária

Avaliação de hóspede verificada da Hoteis.com

2/10 - Insatisfatório

1 de out. de 2025

First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.

Marcelino, viagem em família de 2 diárias

Avaliação de hóspede verificada da Expedia

SureStay by Best Western Charlotte Matthews

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Galeria de fotos de SureStay by Best Western Charlotte Matthews

Avaliações

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Principais comodidades (12)

Sinta-se em casa (6)

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Opções de quarto

Carrega todas as fotos de Quarto standard, 1 cama King, para não fumantes, geladeira e micro-ondas (with Sofabed)

Quarto standard, 1 cama King, para não fumantes, geladeira e micro-ondas (with Sofabed)

Destaques

Carrega todas as fotos de Quarto standard, 1 cama King, para não fumantes, geladeira e micro-ondas

Quarto standard, 1 cama King, para não fumantes, geladeira e micro-ondas

Destaques

Carrega todas as fotos de Quarto standard, 2 camas de casal, para não fumantes, geladeira e micro-ondas

Quarto standard, 2 camas de casal, para não fumantes, geladeira e micro-ondas

Destaques

Carrega todas as fotos de Quarto standard, 1 cama King, acessível, geladeira e micro-ondas (Bathtub)

Quarto standard, 1 cama King, acessível, geladeira e micro-ondas (Bathtub)

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