The whole place is out dated. Pool was down stair and very dirty. No towels on pool area. All the hall ways were very cold we never used the pool. Was told when we booked there was a hot tub in pool area- there is but it is not usable. Whole place smelled like pot. Went to the desk at 8am asked for cleaned towels as we used the towels we had for our 3 night stay 2 days already, was told to come back at 10:15am for towels, we were leaving for the day so just got two hand towels and made do with that. She refused to give me more than 2. Then went back that night once we got back from a long day and asked for towels so I could shower.(husband showered in am, myself in pm) was told no. I was in complete shock. I also ask to have the snow removed from the parking areas and sidewalks as we had a group of 3 different family’s in different rooms, one of these room had a disabled person in it, was told they would talk to the manager, snow was never removed. We had someone fall going over it thankfully they were not hurt. When I went down the last time for towels was told manager was out of town till Tuesday, not sure who they told about the snow. Breakfast was bagels and waffles, Nothing more. Our tub in our room filled up while taking a shower because something was wrong with the drain, we went to front desk and asked to have maintenance look at it, almost 2 hours later they showed up, we had dinner plans so asked for him to leave and fix after we checked out. Won’t let type more.