ITC Rajputana, A Luxury Collection Hotel, Jaipur

Excellent service.

Expect better service from a 5 star. Check-in was sloppy and took too long. Rooms are average and in need of an upgrade. Food was good.

This hotel has no idea about its rooms. I was travelling with Infants and specifically asked for interconnecting rooms. I was told that my rooms are interconnecting. But when I arrived in my rooms they weren’t. After all the hassle I finally got my rooms. The bed covers had not been changed. My pillow case was dirty and it was smelling. I complained about this the next morning since it was too late that evening. The hot water comes intermittently. I had to wait 6 minutes in the shower before the hot water started to flow. Then during the shower it kept switching between hot and cold. I complained about all this and told them I have another reservation after one day which I will cancel because I want a comfortable stay. Now I’m back in the hotel and they assured me that my rooms are interconnecting after confirming this to me 6 times !!! I come to the room and again there’s no interconnecting rooms. I am tired and would like to rest. But I’ve spent 40 mins outside the room trying to get the rooms I had asked for. I would never stay with an ITC ever again.

This is probably the only hotel in a place as touristy as Jaipur which charges for wi -fi. Even a 1 star hotel provides free wi fi. Despite giving clear instructions to the house keeping/room service staff, the number of times a door bell is rung, is rather discomforting. I had to get to work during the night time which means that during the day I had to sleep, but despite keeping the room on 'DND', the staff called the room phone.

Reception and restaurants were very good. Bathrooms and breakfast can be improved

Impressive Lobby, quick check-in/check-out. The Peshawar restaurant is very good and you also have the possibility to have a set menu with small portion of different dishes to try the Indian cuisine. The room is not soundproof.

Pathetic level of service by staff. Once a great hotel. Duty manager Sourabh especially has an attitude problem and is not customer centric. I have not seen 5 star hotels trying to nickel and dime their customers for WiFi, especially considering the city was under a security threat and the police had shutdown mobile internet service.

Rude service. Why is it called a luxury hotel when it only has basic amenities and even WiFi isn’t included?

I lead tour groups to India. I have been looking for a hotel in Jaipur for my group. We just tried the ITC Rajputana. When we walked in, I could hear sighs of "This is wonderful!" My group loved the hotel, and I will make this our permanent venue for all tour groups in Jaipur.

Good