Staff & Location- Staff was very friendly and nice but the manager. Great location.
Room- However, room pictures are very deceiving. We were 4 people in a room delax, 2 queen beds and could not move. I messaged the hotel immediately booking late arrival, 4 people (3 adults) but one disabled, uses a walker.
Couldn’t fit two suitcases in the space. Bathroom was awful, looks renovated in the pictures but very very old faucet in the tub. Toilets need to flash twice. Sink big crack between the wall, looks like almost falling. When we checked in late there was only 2 sets of towels we all wanted to shower and from desk struggled to get us two more sets. Took her over an hour. That should not have happened.
Manager- Charlie the manager who I spoke to next day told me all room are the same but it’s not true. I saw the room across from us and it was much more specious. He could accommodate us next day. Especially when I mention my mom uses a walker and it is really hard to maneuver in this room.
I’ve been around the world and stayed at all
Kind of hotels but first time that was not accommodated for my request by a manger.
I will for sure never book at a hotel rated below 8.