6/10 - Bom
19 de jun. de 2025
My experience at Graduate Madison left much to be desired. With the exception of one friendly blonde woman at checkout, the front desk and valet staff were generally unfriendly, unhelpful, and appeared disengaged.
At check-in, the valet informed me of an additional early check-in fee—ok fair enough—but when I asked about self-parking alternatives to their steep overnight fee, he simply said he didn’t know. No apology or effort to assist. Odd for a hotel to provide no guidance for alternatives.
It was raining when I arrived, and I was leaving my two pieces of luggage at the front desk (waiting for my room), the brunette woman working was reluctant to loan me an umbrella - stating because I “wasn’t yet checked in.” Although she had JUST given an umbrella to the woman in front of me in line. I had to insist for the loan, before she handed it over. It felt unnecessarily petty and unwelcoming.
The room itself was dated but expected. However, waking up with with appear to be bug bites (having deduced to having only exposing skin in these areas while sleeping A, and them appearing directly after sleep B)—was deeply concerning. I stayed on the third floor facing the front and took photos to document.
Overall, the experience was lackluster and disappointing for a Hilton-affiliated property. I would think twice before returning.
April
April, viagem de negócios de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
