This property is in dire need of a refresh. The lobby area is very small, outdated & the whole property needs an update. The carpeting seemed dirty. Plants were visibly dead-yellow & drooped on the floor, the water in the lobby tasted like dirty tap water. Breakfast in the morning was tasty w/ plenty of options, however there wasn't staff dedicated to keeping the dining area clean: tables weren't wiped & dirty dishes piled up in different places. Not enough seating for all the guests eating. The coffee was empty & it took 10 mins to be replenished. There were no lids for to-go coffee cups.
The website advertised complimentary shuttle service to/from the Opryland Convention Center between the hours of 6a-8p, which is why we chose this property. When we checked in at 9pm after a long day of travel, we were warmly greeted by the front desk personnel. However, when we asked about the shuttle service for the next morning (we had a 7am meeting scheduled at the Convention Center), we were told the shuttle only runs from 8a-4p, due to insufficient staffing.
Our room was a decent size (king suite w/ living area), however the bathroom was extremely cramped & not well laid out. The toilet was in a very small "room" along with the shower, w/ barely room to close the door once you stepped inside. The closet was cramped & difficult to use bc of a small sliding door w/ 1/2 of the closet located behind the sink-top area.
Do yourself a favor & book @ the nearby Holiday Inn Express instead!