2/10 - Insatisfatório
3 de ago. de 2025
Not as described and NO refund!
When I booked from hotels.com, it said that adjoining rooms were available at Econolodge. I booked two rooms and made a note that we needed to have adjoining rooms to accommodate our family. When we got there, the hotel said they had no adjoining rooms in the building. They said they couldn't refund us our money because we booked through hotels.com and it was the websites problem. My husband called hotels.com and they said they had to approve the refund through the hotel. What?!! So neither place wanted to take responsibility for the false information on the website.
We ended up getting rooms at a different hotel and my husband went back to talk to the manager the next day. He seemed cooperative and said he would give us a refund but it still had to be done through hotels.com. We called hotels.com again and they said "they didn't guarantee any special requests" and since I didn't spend the extra money to get the refund guarantee, the hotel had to approve the refund and said the hotel had denied it.
So both Econolodge and hotels.com gave us the runaround and wasted our money because of misleading info on the website. Don't was your time or money with Econolodge or hotels.com!
Hanna
Hanna, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com