Crowne Plaza Houston Galleria Area

Found condom box and wrapper on the side of the bed and the toilet was broken told the front desk she moved me rooms. The water was like sea water due to the weather conditions ..

Room was not available no water or electricity

I have stayed here multiple times & I would definitely go back.

AMAZING STAY... NICE STAFF.... CLEAN... & QUIET...

Why are the rooms still the full price if there is no longer any amenities and worst not even any kind of breakfast... tv didnt work so had to be moved to a different room. Homeless person outside of doorway drinking and smoking and no attempt to have him removed. Room was definitely not worth the price paid. The holiday inn express just down the road was cheaper and had free cold breakfast... heck could of just stayed at a motel 6 would of been the same thing just a room no amenities...

Whoever was at front desk on January 30 2021 at 21:30 - she doesn’t want to be there . Rude , no smiles, tossed me my keys and paper to sign . I mean I’m guest in Houston and this is what I see at my first day in the city ...

Front desk can be a little more polite..... she began with a bit of an attitude but eventually warmed up. The shower handle to the water spout was loose and installed wrong. It was difficult to turn and place on hot water.

I am incredibly dissappointed. I've been trying to communicate with Crown Plaza corporate since my stay, but haven't been able to get them due to it being a weekend. Check-in was a breeze, walked in, met with a smile (couldn't see it because of her mask, (important)) and she solved a logistical issue I was facing. 100% happy. Went up to the room, still happy. Tried to get a little hand sanitizer from the dispenser on the 4th floor but it didn't work/was out. No problem, happy times. Came downstairs about 2 hours later, new front desk person had no mask on and a group of 8 (with 4 lacking masks) was sitting talking in the lobby.When I came back 2 hours later, the group was gone, but the front desk person still had no mask. I should have said something, but I, honestly, was a little in disbelief. In the morning, had decided to talk to the original front desk person about the situation, try to not get anyone in trouble, but the same woman from the night before was at the desk , still no mask. I was in a hurry and had already decided not to extend my stay, so I let it lie and left. Later that day I was driving through the area and decided to try one more time to talk to the original front desk person. I pulled up outside and saw that there was a new front desk person, but SHE HAD NO MASK EITHER! Finally, a maid, came out the front door and SHE had no mask either. At this point, I gave up, LUNACY. Stay away until they get common sense!!!

The room was clean. The service was great. Only problem is the tv didn’t work or the phone in one of our rooms

Convenient location, the property is nice, clean, the bed was comfortable, shower had plenty of hot water. Staff was friendly at check in and out. Free parking on site. I will definitely stay here again!