2/10 - Insatisfatório
28 de abr. de 2025
STAY ANYWHERE ELSE
I stayed at this hotel for 1 night with my 16 year old daughter for her volleyball tournament in Grand Rapids. She finished early for the day and I asked if we could check in early. I was trying to check in at 1 PM (instead of 3) and was told it would be a $30 charge. So I declined and came back after 3. When I arrived again, the gentleman at the front desk was very friendly and the best part of the trip, but I never saw him again after that. We used the elevator since we had our bags to the 2nd floor and when we got to floor 2, it took longer than normal/expected for the elevator doors to open. We decided to not use it again. Our room was fine, but the bathroom did not close, there were multiple cracks in the tile floor, rust in the sink, a dirty hand towel and there was an exposed wire in the shower. My daughter showered only because she had to after her games. When I left the room, the door to the room did not close automatically and I had to pull it to make sure it was locked. Multiple children were running up and down the stairs for several hours (even though I had signed a form that children under 17 shouldn't be left alone). We thought we would try breakfast and it was awful. There was barely any breakfast and I did take a picture of what they were calling sausage. We went back to the room after not really eating and were locked out. Overall for almost $200, I wasn't expecting the Ritz, but I was expecting to be comfortable. PLEASE SAVE YOUR MONEY!
Brooke
Brooke, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
