After a 12-hour drive, I arrived to find an empty front desk. I had to call the hotel’s main number to get assistance, and when a staff member finally appeared, they seemed visibly annoyed, mentioning they were “getting ahead on breakfast.”
Unfortunately, the check-in process wasn’t any better. I was not told where my room was or how to get there. When I asked if the room was on the first floor and tried to get directions, all I received was a short “yes.” I then followed up with a question about parking and got a similarly unhelpful response: “You can park anywhere. Wherever you find a spot.” Mind you, this does not appear to be correct as some spots seem to be reserved for other facilities.
Still needing help, I asked if I could use a luggage cart. The reply? “As long as you bring it back, yes.” At that point, I felt like I was inconveniencing the hotel staff simply by asking basic questions.
To be fair, the room itself was excellent for the price — clean, modern, and well-maintained. The “hard product” is solid. But the “soft product,” meaning the service and hospitality, leaves much to be desired. First impressions matter, and sadly, the welcome I received made me feel more like a nuisance than a guest.
