2/10 - Insatisfatório
19 de fev. de 2026
My stay at Baymont by Wyndham Dallas/Love Field was extremely disappointing and far below acceptable standards.
The first room had a strong mold smell, broken curtain rings, a clogged shower drain, a dirty sofa, and a deteriorating TV stand with rotting wood. The armchair and coffee maker advertised at booking were missing. I was told coffee makers were available upon request, but even after requesting one, it was never delivered. There was also a suspicious dried stain on the headboard upholstery.
I requested a room change, but the second room also lacked the armchair and coffee maker. Worse, I found a disturbing dried stain on the bedsheet that appeared to be bodily fluid. I had to request a clean sheet and replace it myself because no staff was available at night.
I also saw roaches in the breakfast area, which raises serious sanitation concerns. The breakfast itself was mediocre.
When I reported these issues, the manager/front desk employee Ruby was rude and dismissive, stating they “did not care” because my reservation was made through a third party and told me to complain to them instead. This is unacceptable. The hotel remains responsible for its standards regardless of booking source.
I have photos documenting all issues.
Rodrigo
Rodrigo, viagem de 14 diárias
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