We chose the Marriott in Savannah, Georgia, due to the brand’s reputation and our positive experiences with Marriott properties both domestically and internationally. Unfortunately, this hotel fell far short of the standards expected from the Marriott name.
Upon arrival, we were assigned what was described as the last available room. Within minutes, we were ready to leave due to its deplorable condition: stained and dusty carpets, a malfunctioning air conditioner emitting a sickly damp odor, visible mold on walls and ceilings, broken furniture, heavily stained curtains, and a pervasive urine smell. We immediately returned to the front desk, where a courteous staff member apologized and confirmed no other rooms were available. At that point, we decided to leave and find alternative accommodations.
However, the staff member, after speaking with the manager, offered us another room to inspect. This second room was an improvement—no urine smell or damp air conditioning, and the unit worked adequately—so we reluctantly decided to stay. Unfortunately, further inspection revealed additional issues: air conditioning vents caked with dust, suggesting years of neglect, and a bathroom that, while functional, was poorly maintained with subpar cleanliness, chipped paint, and worn glass doors. The overall experience felt more akin to a budget motel than a Marriott.
It’s particularly disappointing given the hotel’s proximity to a JW Marriott, which reportedly houses a hospitality school.