First time stay. Not a good experience. Checked in hotel. It was almost 100 degrees outside. Turned on AC in room and went to watch Jeff Dunham at the Fair. Went back to hotel room immediately after, about 1.5 hours, expecting the room to be cool. NOPE! AC did not work, could not sleep. We had a long days trip planned the next day and this was a nightmare. Tried to call front desk and guess what, PHONE DID NOT WORK! So, went to front desk and informed staff on duty of the issue. The guy came in and even HE was shocked at what he discovered after lifting up the cover on AC. Filter matted down with lint. He attempted to wipe it off, said it was his 3rd day on the job, so not his fault, but even he said this is our maintenance responsibility and obviously they are not doing a very good job. He somehow found a fan and this is what we had to use, and we were thankful for that, Thanks. It helped a little, but the night was a nightmare. We all could not sleep until 3am, got up at 8am, with a 5 hour trip. NOT GOOD! Tried to ask for a different room, but DENIED, tried to ask for a refund, DENIED. The room was room 123. I just hope that nobody else had this issue. It's the principal of it and you all understand. We traveled 5 hours and we all expect things to be functioning properly at whatever hotel we stay, so I recommend if you stay here, to check out everything in the room before you settle in. AND hopefully management will address this issue and any other issues, in all rooms.