I was very disappointed with this stay. The hotel advertised a bar, but there wasn’t one, and the bistro options were extremely limited. Check in staff were pleasant, but a later interaction with the front desk was the opposite.
Our room’s fridge didn’t work upon arrival. I reported it immediately and was told maintenance would come. After three follow-up calls, no one ever showed. When we returned around 9pm, it still hadn’t been fixed. The front desk employee I spoke with was rude and dismissive, insisting it had been checked and was “perfectly cold,” which it absolutely was not. She even said, “sorry it’s not cold enough for you.”
The next day, maintenance told us no one had even been on staff during the times we were told someone came, meaning we were misled by the front desk.
Cleanliness was also lacking. The bathroom could have been cleaned better, and there was a dead roach inside a picture frame in the bedroom. The AC/heat unit was very loud and made a constant pulsating noise. We were also told the advertised outdoor firepit could not be used, and there were leaves scattered throughout the indoor areas.
Overall, this stay did not meet expectations.