Your young man at check-in was anything but friendly or enthusiastic. Just stood at the desk when we walked in. After a few moments "I" expressed we were hear to check in. He proceeded to ask for an I.D. with zero enthusiasm, took care of check-in activities, then just handed me the keys, no thank you, no direction to rooms, no nothing.
Then, about 2am the fire alarm went off. We grabbed some clothes as and critical stuff, left room & went to lobby. We were the first to arrive and there was inityno one there. After a minute of so a gentleman came from the back area looking like he just woke up, very confused. By the multiple guests were in the lobby asking what was going on. The clerk stated he believed someone was smoking in the room setting off the alarm as he was frantically trying to figure out what to do. We waited for about ten minutes with zero instruction from your employee, no emergency services ever arrived, eventually we all just went back to our rooms hoping everything was alright. Very bad!!!! That the employee with the responsibility of the safety of your customers had no clue what he should do or say.