2/10 - Insatisfatório
2 de ago. de 2025
Dirty, rude, Discriminated against service dog.
When we first arrived at this hotel, I attempted to check-in and the woman at the check-in desk was arguing rudely with a current guest who was asking for some money back as he described their room being horrendously dirty. The hotel refused stating their card had already been charged. However, I didn't want to base my opinion off of that interaction, but I should have used it as a warning. The rooms were atrocious. Broken lamps, dirty bathrooms, cobwebs and spiders in the corners, and the carpets were so dirty I didn't let my kids take their shoes off. I didn't even want to bathe them in the tub (which had a shower head that didn't work, water wouldn't even come out). Then to top it all off, I brought my service dog (I am a disabled veteran) and was asked to provide proof via paperwork and asked what my diagnosis was that required a service animal, both of which are illegal. Then I was forced to sign a piece of paper declaring my animal or they threatened to kick us out. According to reviews, the terrible service, rude staff and disgusting rooms were all a common occurrence. We will not be staying here again and this business will be reported to the state and attorney general for their behavior surrounding my service dog who is EXTREMELY well behaved and friendly. Don't stay here. It's not worth the time or $370/night they charge.
Viajante verificado
Viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com