2/10 - Insatisfatório
30 de mar. de 2026
Absolutely terrible experience from start to finish.
Despite having a confirmed reservation, the hotel was somehow double booked, and we were left standing in the lobby at 11pm with two exhausted kids for over 45 minutes with zero clear explanation or communication.
The lobby itself smelled strongly of smoke—completely unacceptable, especially with children. The situation only got worse as we watched the staff struggle to handle the chaos. One employee was at least trying, running around physically checking rooms (thank you!), clearly overwhelmed. Meanwhile, Tammy behind the counter was loudly swearing in front of guests, including our children, offering no help and creating an uncomfortable, almost chaotic scene. Her behavior was completely inappropriate, our daughter was visibly scared and started crying….
After already spending 7 hours on the road, with another long drive ahead the next day, this was the last thing we needed.
Our kids were begging us to leave, and we ultimately had no choice but to ask for a refund and find another place to stay—at midnight.
Tammy used sarcasm til the end….
Completely unacceptable. Avoid at all costs.
christophe
christophe, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com